DSI Tech Puts the Customer First
Why Choose DSI Tech?
Value-Add Services
The main reason why DSI Tech is your best decision: we put the customer first by providing quality experiences and transparent processes. Our expertly trained engineering, sales, and support teams strive to add value to every project, at no extra cost to the customer, including:
▶ 24/7 basic help desk phone support
▶ Access to new technology through loaned demonstration equipment, innovative pilot projects, beta testing projects, grant programs, donations, and other creative means
▶ Component installation in-house
▶ Customer support during life cycle of infrastructure equipment
▶ Descriptive literature and documentation for contract equipment
▶ Equipment trade-in and upgrade programs
▶ Free pre- and post-sales basic technical support
▶ Free quote and assessment of infrastructure and technology needs
▶ Lab facilities and equipment
▶ Product renewal assistance
▶ Provision of demonstrating units (product training)
▶ Vendor management to control costs, mitigate risks, and gain increased value throughout the product life cycle
Capability
- Certified and extensively trained engineering team
- Customer success stories spanning a wide range of solutions and services
- Decades of proven relevant experience providing key technical solutions, services, and products
- ISO 9001 & OTTPS ISO certifications for quality management systems
- Professional project management team with sound planning and implementation methodologies
Commitment
- Action-oriented sales and engineering teams that follow-through on project deadlines and goals
- Relationships built with the intention of DSI Tech being a reliable, long-term provider and continual source of modern technology solutions
- Value-add services including customer training throughout and after project completion
Credibility
- Financial transparency for payment schedules and costs
- Financially stable and growing
- High level partner statuses with top industry manufacturers (including Cisco Gold Partner, NetApp Gold Partner, Aruba Silver Partner, and HPE Silver Partner) achieved through a dedicated in-house Partner Alliance Manager
- Partner awards for sales accomplishments
- Recipient of Federal contracts and nationwide SLED contracts
Customer Service
- Cost-effective solutions, services, and products provided to customers as a result of good business practices and quality partnerships with vendors and manufacturers
- Network Operations Center (NOC) for 24-hour network monitoring by a team of technicians
- Offices nationwide with sales and engineering teams dedicated to local and regional projects
- Recipient of partner awards for excellence in customer service
- Sales team members with quick response times dedicated to customer support and trained regularly in customer service skills